Privacy Policy

What this note covers

This note explains what happens to information when you use hsjjewellers.com — what is collected, why, who else sees it, and how to ask us to stop. It covers this website. What you tell us inside our stores, or in conversation with us, is held by the house with the same discretion, but is not governed by the choices you make on this site.

What you give us

An appointment request asks for your name, your telephone number, the store you would like to visit, a preferred date, the occasion, and anything you would like us to prepare. A profile created from the menu asks for your name, telephone number, email address and what you are most drawn to, and comes to us in the same way. The mailing list asks for an email address and nothing else. If you write to us on WhatsApp, we keep that conversation as any shop keeps its correspondence. We never ask for card or bank details on this website — no jewellery is sold here; pieces are shown, and bought in person.

What the website notices on its own

Every page opened is counted by our own server, without cookies: the day and hour, which page, the website you arrived from, and whether you are on a telephone or a computer. A tap on WhatsApp, a telephone number or Book a Visit is counted the same way, with the name of the piece you were looking at, where you had arrived from, the app or browser you were using, and how long you had been looking around — so that we can tell a real enquiry from our own testing. Your internet address is not kept — it is turned into a scrambled code that changes every day and cannot be traced back to you or followed from one day to the next. This is how we know which pieces are admired most.

Cookies, and what you are agreeing to

The small bar you saw when you arrived asks one question, and it is a real question. Google Tag Manager is downloaded with every page, so that Google's own checking tools can see it, but what it carries waits for your answer. Choose “Essential only” and nothing is stored on your device, and nothing about your visit is used to advertise to you; Google may still receive a brief notice that a page was opened, with no cookie and nothing that identifies you. The count above still happens, because it needs no cookies and knows nothing about you. Choose “Accept cookies” and Google and Meta set cookies on your device through it: Meta's pixel, so that our pieces can be shown to you again on Instagram and Facebook, and Google's tags, so that we can see which advertisement led to an enquiry. You may change your mind at any time by clearing this website's stored data in your browser; the question will then be asked again.

When you open this website, Google Tag Manager is downloaded with the page and the tags it carries run straight away. Google’s tags, so that we can see which advertisement led to an enquiry. Meta’s pixel, so that our pieces can be shown to you again on Instagram and Facebook. Microsoft Clarity, which records how our pages are used, so that we can make them easier to use. Each of them sets cookies on your device. The count above happens as well, and needs no cookies. You can remove these cookies at any time by clearing this website’s stored data in your browser, and you can stop them being set again by blocking third-party cookies in your browser’s settings.

What stays on your own device

Your answer to the cookie question, and any pieces you save to your wishlist, are kept in your own browser on your own device. They are never sent to us and we cannot read them. Two small notes are kept there as well: which website or advertisement brought you, for thirty days, and — only until you close the tab — when this visit began and how many pages you have opened. These are sent to us only when you ask for an appointment or tap to message us. A profile is different: it is sent to us, as above, and a copy is kept in your browser so the menu can greet you by name. Clearing your browser's stored data for this website removes the copy on your device, and you may ask us to delete what we hold.

Any pieces you save to your wishlist are kept in your own browser on your own device. They are never sent to us and we cannot read them. Two small notes are kept there as well: which website or advertisement brought you, for thirty days, and — only until you close the tab — when this visit began and how many pages you have opened. These are sent to us only when you ask for an appointment or tap to message us. A profile is different: it is sent to us, as above, and a copy is kept in your browser so the menu can greet you by name. When you request an appointment, the details you give are used to arrange your visit and to contact you, and they may be shared with Meta in a scrambled form so that our advertising reaches people like you. Clearing your browser’s stored data for this website removes the copy on your device, and you may ask us to delete what we hold.

Why we hold any of it

To answer you and prepare properly for your visit; to keep our mailing list; to understand which pieces draw attention, so the website shows you better ones; and — only if you accepted cookies — to show our collections in advertising. We do not sell your information, and we do not pass it to anyone for their own marketing.

Who else can see it

The website runs on servers operated by Render, in Singapore, where appointment requests and messages are stored. If you accepted cookies, Google and Meta receive information about your visit and handle it under their own privacy policies. A WhatsApp conversation is carried by Meta. Beyond these, and the family and staff who read your enquiry, no one.

How long we keep it

Appointment requests, profiles and messages are cleared from the website every six months, and you may ask us to delete yours sooner. An email address on the mailing list is kept until you ask to come off it. The visit counts hold nothing personal and are kept as a record of how busy the website has been.

Your rights

You may ask what we hold about you, ask us to correct it, and ask us to delete it. You may withdraw your agreement to cookies whenever you wish. You may ask a person here to answer a complaint, and if our answer does not satisfy you, you may complain to the Data Protection Board of India. We will reply within thirty days.

Children

This website is meant for adults. We do not knowingly collect information about anyone under eighteen.

How your information is protected

Information travels to us over an encrypted connection, and the part of the website where we read appointment requests is behind a password held by the family and our staff. We hold it with the same discretion we have extended to our patrons' purchases for six generations. No website can promise perfect safety; were anything ever to go wrong, we would tell you and the authorities, as the law requires.

How to reach us

Write to Vihaan Anand, Manager — Operations, who answers privacy questions for the house, at info@hsj.co.in, or telephone the number on our Contact page. You may also speak to us at any of our stores.